► Subscribe to the Financial Times on YouTube: http://bit.ly/FTimeSubs<br /><br />TalkTalk was planning to cut its call centre costs, but another data breach makes that seem unwise if it is to retain customers. Lex's Oliver Ralph and Alan Livsey talk money: how much is it going to cost and what needs to be done.<br /><br />For more video content from the Financial Times, visit http://www.FT.com/video<br /><br /><br />Twitter https://twitter.com/ftvideo<br />Facebook https://www.facebook.com/financialtimes
